Support Communication and Consent
Contact for Support: To ensure you receive prompt and reliable assistance, we
use your contact details (such as your phone number and email address) exclusively for support
related to our ecommerce automation services. Our dedicated team may reach out to you via SMS
and phone calls using our official support line at +1 217 900 5137.
Consent to Communication: By using our services, you agree to receive support
communications—SMS texts and phone calls—from our team. These communications are strictly for
addressing any service-related inquiries, providing updates, and ensuring you get the most out
of our automation solutions.
Opt-Out Option: If you prefer not to receive these support messages, simply text
"STOP" to our support shortcode. Once we receive your request, we will confirm your
unsubscription via SMS. Please note, opting out may slow our ability to provide you with
immediate support during critical service moments.
Privacy and Data Use
Purpose of Data Collection: We collect essential personal details such as your
name, email address, phone number, and billing information solely to provide, improve, and
secure our ecommerce automation services. This information enables us to manage your account,
process your orders, and offer personalized support to enhance your experience with Ecom
Maestros.
Limited Data Sharing: Your personal information is your asset. We share your
data only with trusted third-party service providers under strict confidentiality agreements. We
will never disclose your information to any external party without your explicit consent unless
required by law.
Data Retention: We retain your data only for as long as it’s necessary to
fulfill your service requests, comply with legal requirements, or resolve disputes. Once your
information is no longer needed, we securely delete or anonymize it.
Personal Data Handling and Security
Data Security Measures: We use robust security measures—including SSL
encryption, firewalls, and regular security audits—to protect your data. While no system can
guarantee 100% security, we continuously review and enhance our protocols.
Your Role in Security: We recommend using strong, unique passwords and being
cautious of phishing attempts. Your proactive security efforts help us maintain a secure
environment for your data.
Cookie Usage and Website Analytics
How We Use Cookies: Our website utilizes cookies to understand user behavior,
improve navigation, and personalize your experience. Cookies also help us track the
effectiveness of our marketing and optimize services.
Your Control Over Cookies: You can manage or decline cookies via your browser
settings. However, disabling cookies may limit access to certain features or personalized
experiences.
Copyright Ownership
All content created and delivered by Ecom Maestros is yours. Once we complete your project under
the agreed terms, you hold full copyright and may use, publish, or modify it without
restriction. We retain no rights over your final work.
Payment Requirements
Full payment is required in advance for all our services. You are responsible for any applicable
transaction fees or taxes. Our pricing reflects the quality and expertise we deliver, and prompt
payment helps us start your project without delay.
Revision Policy
We offer unlimited revisions for work delivered, provided requests are made within 14 days of
delivery. Revisions will be processed promptly, typically within 24 hours, until you are
completely satisfied. Revisions apply after the product is marked "Waiting for Customer
Approval." You’re welcome to make final tweaks yourself after delivery, as you own the content.
Change of Mind
We understand priorities can shift. However, if you change your mind after work begins, please
note that refunds are not available. We encourage you to review project details carefully before
we start. Our process ensures you’re involved from the beginning to minimize any need for major
changes later.
Project Requirements
Before any work begins, we discuss all project requirements with you to ensure clarity. Any
disputes will be resolved based on these initial agreements, our Terms & Conditions, and
standard business practices. Providing complete, accurate information upfront is key to a
successful project.
Refund Policy
At Ecom Maestros, we strive to deliver services that exceed your expectations. We offer a 100%
refund for our services under specific conditions. Refunds are applicable if you request them
before work on your project begins or if services fail to meet the agreed-upon specifications,
provided the issue is not due to missing or incomplete information from your side.
Refund Limitations
- ● Custom or special packages are non-refundable.
- ● Revisions beyond the initial concept request void the refund.
- ● Lack of response for over two weeks without notice may affect refund eligibility.
- ● Projects placed on hold at your request, or where our policies are violated, are not
refundable.
- ● Refunds are not granted for reasons such as a change of mind, internal disagreements, or
issues unrelated to the quality of our service.
Multiple Revisions: Once multiple revision sets have been accepted, refunds are
no longer applicable.
To request a refund: Please contact us via:
Phone: +1 217 900 5137
Email: info@ecommaestros.com
We review all refund requests carefully according to our guidelines and will respond as quickly
as possible.
Use of Our Website
The information on our website is provided for general purposes only. While we strive for
accuracy, Ecom Maestros and its affiliates are not liable for any errors or omissions. You agree
to use our site at your own risk, and we are not responsible for any loss or damage resulting
from its use.
Indemnification
You agree to defend, indemnify, and hold harmless Ecom Maestros, its subsidiaries, affiliates,
officers, agents, and employees from any claims, damages, or expenses arising from your use of
our website or services, or your violation of these Terms.
Relationship Disclaimer
Using our website or services does not create any joint venture, partnership, employment, or
agency relationship between you and Ecom Maestros. Our role is solely as your service provider.
By continuing to use our website and services, you confirm that you understand and agree to these
Terms & Conditions. We value your trust and are committed to maintaining transparency and
quality in every interaction.
For any questions or concerns, please contact us at info@ecommaestros.com
